1-800 Tech Scam

A new tech support scam is running rampant this year as computer users find themselves being advised to call a 1-800 number by a webpage that just won’t close. It is very important not to call this number. The popup can look legitimate with Windows Logos and detailed formatting but it is far from it.
The 1-800 number connects users to an “IT Technician” that tells them their computers are terribly infected or packed with junk files but not to worry because it can be cleaned up for a substantial amount of money.
This is a tech support scam.The person on the other end of the 1-800 number is not a technician and is not looking to help. From what we have found, it appears to primarily affect internet browsers, Google Chrome in particular. The window is very difficult to close but closing the browser from the Task Manager will close the program, and the pop-up with it.
The popup itself is essentially harmless, provided the 1-800 isn’t called, but it could be a sign of a more serious virus infection.
We recommend any computer showing this message be inspected by a legitimate tech support service as soon as possible.

Learn more about our products and services by visiting our websitehttp://www.mcsmetro.com

Nick Chambers

IT Assistant at Multiple Computer Solutions, Inc.

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To Download or Not to Download?

After last week’s post you may find yourself wondering, “How can I tell whether or not the program I am about to download is legitimate and not a malvertisement?” One of the best ways to avoid falling victim to malvertising is to pay close attention to the source of the download.

A google search of many programs (i.e. iTunes, Google Chrome, OpenOffice) will return many pages where a program is available but may be riddled with malware hitchhikers. This is the part where caution is key. The easiest indicator to spot is a little yellow box that says “Ad” under the title of the search result. This will typically appear on the first three results of a search of a commonly downloaded program and, more often than not, will be a site to avoid. The green text under the title of each search result is the website where the download will come from. If the site looks anything like: “www.openoffice.download-spree.com”, “download-iTunes.downloadxy.net”, or “www.programdownload.com/Google-Chrome”, it’s best to steer clear.

The safest way to download a program is to get it directly from the source, for example: http://www.apple.com for iTunes, http://www.google.com/chrome for Google Chrome, and http://www.openoffice.org for OpenOffice. Finding a legitimate source for your program download will ensure you get the program you want and (almost more importantly) none of the ones you don’t.

 

Learn more about our products and services by visiting our websitehttp://www.mcsmetro.com

Nick Chambers

IT Assistant at Multiple Computer Solutions, Inc.